Returns & Exchanges

At caliray, we want you to love your clean beauty glow, but we understand if a product isn't the perfect fit for your skin. We offer easy returns and exchanges on most items within 30 days of purchase to ensure your beauty routine stays effortless.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to start the process and select the items you wish to send back.

• 2.
  Print Your Label

  Download and print the prepaid shipping label provided via email, or use the QR code for a printer-free drop-off experience at designated locations.

• 3.
  Pack It Up

  Securely place your items in the original packaging or a similar eco-friendly mailer, ensuring all caps are tightened to prevent leaks during transit.

• 4.
  Ship and Refund

  Drop off your package at any authorized carrier location; once we receive and process your return, your refund will be issued to your original payment method within 5-7 business days.